Shipping policy

Free shipping when you total order value is $80 or more

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HelloPharma

(210) 992-0738

11103 San Pedro Avenue Suite 104

San Antonio, TX 78216

ming.qi@hellopharma.com

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Terms of Service
Refund policy

RETURN AND REFUND POLICY

If something doesn’t work out, you can send most items back within 30 days of delivery.*

Start the return process within 30 days of receiving your item.

Product must be in new or unused condition, with all original product inserts and accessories.

Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.

Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. (See Product-Specific Return Policies for exceptions)

We inspect all returned items and will refund you based on the condition of the item.We award a partial refund for opened or used products.

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Terms of Service
Refund policy

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